Current payment status
Payments are not active in V1. The current site does not charge visitors, create paid orders, or add simulated bids. This policy applies when checkout is activated and a real payment is accepted.
Nature of the service
A confirmed bid purchases digital promotional placement on a dynamic public leaderboard. Performance normally begins promptly after payment confirmation by adding the amount to the selected app's lifetime total and recalculating its position. Another bid may change that position at any time. The service does not guarantee a fixed rank duration, impressions, clicks, installs, sales, or revenue.
Before performance begins
If an order has not been confirmed or the promotional service has not begun, contact us promptly to request cancellation. Failed, expired, or cancelled payment attempts do not affect ranking and are not treated as completed purchases.
Problems eligible for review
We will review requests involving a confirmed duplicate charge, an incorrect amount caused by our system, a payment confirmed without the promised ranking update, or a service failure that AppOutbid cannot remedy within a reasonable time. Where verified, the remedy may be correction, re-performance, full refund, or an appropriate partial refund, depending on the circumstances and applicable law.
What is not normally refundable
A later ranking change, lower-than-expected traffic, lack of downloads or commercial results, removal for a Rules violation, or a change you make to the store listing does not by itself establish a service failure. This does not limit any non-waivable consumer right or remedy.
How to request a refund
Email wextup.app@gmail.com with the merchant order number, store and store app ID, payment date, amount, and a concise description of the issue. Do not send card numbers or sensitive authentication information. Submit the request as soon as reasonably possible and within any mandatory legal period that applies.
Decision and payment route
We may request information needed to verify the payment and service record. Approved refunds are returned through the original payment method where practical. Bank and payment-provider processing times are outside AppOutbid's control. Contact us before initiating a chargeback so we have an opportunity to investigate, without affecting rights your bank or law provides.
Statutory rights
Nothing in this policy removes rights or remedies that cannot be excluded under applicable consumer law. Questions may be sent to wextup.app@gmail.com.